Return and Refund Policy
Effective Date: August 29, 2026
At Kryviia, we strive to make your shopping experience transparent and worry-free. This Return and Refund Policy outlines the conditions, processes, timelines, and fees associated with returns and refunds for our Floating Wall Shelves and home decor products. All currency values are in United States Dollars (USD).
Return Policy Summary
| Policy Term | Details |
| Return Window | 30 calendar days from delivery date |
| Product Condition | Unused, uninstalled, in original packaging with all parts |
| Return Reason (Defective/Damaged/Incorrect) | Free return (Prepaid shipping label provided) |
| Return Reason (Customer Remorse/Change of Mind) | Customer covers return shipping cost |
| Restocking Fee | $0.00 USD (No restocking fee) |
| Direct Exchanges | Not supported (Return for refund and place a new order) |
| Refund Processing Time | Within 10 business days after warehouse inspection |
| Refund Method | Original payment method only |
Return Eligibility & Requirements
You may request a return within 30 calendar days from the date the tracking number marks the shipment as delivered.
To qualify for a full refund, items must satisfy the following criteria:
Requested and dispatched back within the 30-day delivery window.
In original, unused, and uninstalled condition.
Complete with original product packaging, manuals, brackets, screws, and all mounting hardware.
Free from any post-delivery damage, modifications, drilling, paint, or scuffs.
Accompanied by a valid Kryviia order number or receipt.
Return Shipping Costs
Damaged, Defective, or Incorrect Items (Merchant Fault):
If your order arrives damaged, defective, or incorrect, notify us at info@kryviia.shop within 48 hours of delivery. Provide your order number, clear photographs of the product issue, and photos of the exterior shipping box. Upon verification, we will email you a prepaid return shipping label ($0.00 cost to you).
Customer Remorse / Change of Mind (Customer Choice):
If you decide you no longer need the product or changed your mind, you are responsible for the direct cost of return shipping back to our fulfillment center.
Restocking Fees:
We charge $0.00 USD for restocking. There are zero handling or restocking charges applied to your return.
Non-Returnable Items
We cannot accept returns or issue refunds for:
Shelves that have been mounted, drilled, modified, stained, or altered after delivery.
Products returned missing their original box, mounting hardware, or protective packaging.
Items damaged due to improper installation, handling, or misuse after receipt.
Requests initiated after the 30-day return window has expired.
Digital gift cards or promotional vouchers.
How to Initiate a Return
Request Authorization: Email info@kryviia.shop with your order number, the item you wish to return, and the reason for the return. Do not send items to our business address without prior authorization.
Receive Instructions: Our support team will confirm your eligibility and send instructions along with the designated return warehouse address (and a prepaid label if the return is due to damage or an error on our part).
Pack & Ship: Securely pack the item with all original parts and hardware to avoid transit damage, attach the shipping label, and hand it to the specified carrier.
Exchanges
We do not provide direct item-for-item exchanges. To obtain an alternate model, color, or dimension, initiate a standard return for your original product and place a separate order through our website.
Inspection, Refunds, & Timeline
Inspection: Once received at our facility, our quality assurance team inspects the returned parcel against our return conditions. We will notify you via email regarding the approval or rejection of your refund.
Partial Refunds: If an item is returned with missing hardware or minor signs of wear that do not fully disqualify the return, a partial refund may be offered at our discretion. Orders placed with promotional discounts are refunded at the actual amount paid, not full retail value.
Processing Timeline: Approved refunds are processed to your original payment method within 10 business days of inspection.
Payment Gateways: Credit is returned directly to the initial payment source (PayPal, Stripe credit/debit card, or Afterpay). We cannot transfer refunds to alternative accounts or third parties. Financial institutions may require additional transit days to reflect the credit on your bank statement.
Missing Refunds: If your credit does not appear after 10 business days from our confirmation notice, check with your bank, credit card company, or payment provider to confirm pending transactions. If you still require assistance, email info@kryviia.shop.
Refused Shipments & Undeliverable Orders
If an order is refused at delivery or marked undeliverable due to customer error (e.g., incorrect shipping address entered or failure to collect the package from the carrier), return transit fees incurred by the carrier may be deducted from your final refund amount.
Business & Customer Support Information
For inquiries regarding returns, refunds, or order status:
Legal Business Name: Display Gifts Inc
Live Chat: Available 24/7 on our website
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM PST (Pacific Standard Time)
