Shipping Policy

Shipping Overview

Shipping Coverage & Rates

• Eligible Areas: We ship to physical residential and commercial addresses within the contiguous 48 United States.
• Exclusions: We do not currently fulfill orders to Alaska, Hawaii, U.S. Territories (such as Puerto Rico, Guam, U.S. Virgin Islands), or international addresses outside the United States.
• Shipping Cost: Standard shipping is completely FREE ($0.00 USD) across all orders, with zero minimum spend required and no hidden delivery fees at checkout.

Processing & Delivery Timelines

• Daily Order Cut-Off: Orders placed before 4:00 PM PST (Pacific Standard Time) on business days begin processing the same day. Orders placed after this cut-off, or during weekends and observed federal holidays, enter fulfillment on the following business day.
• Handling Time: 1 to 2 business days (Monday – Friday). This includes fraud checks, picking, quality control, and secure carrier packaging.
• Transit Time: 3 to 7 business days (Monday – Friday), depending on regional routing, weather, and carrier operations.
• Total Delivery Time: 4 to 9 business days (Monday – Friday) from checkout to doorstep.
• Business Days Defined: Operating days are Monday through Friday. Weekends and official U.S. holidays are excluded from fulfillment and carrier transport schedules.

Shipping Carriers & Order Tracking

• Carrier Partners: Shipments are routed through trusted carriers including USPS, UPS, FedEx, and DHL. Carrier assignment depends on parcel weight, package dimensions, and final destination.
• Tracking Notification: Once the carrier scans your package into their network, you will automatically receive a shipping confirmation email containing your tracking number and carrier tracking link within 24 to 48 hours.

Cancellations, Address Updates & Accuracy

• Order Changes & Cancellations: Address adjustments or order cancellations must be requested immediately at info@kryviia.shop before fulfillment begins. Once an order is processed or handed to the carrier, no adjustments can be made. In such cases, customers must follow our standard Return & Refund Policy upon receipt.
• Address Accuracy: Customers are responsible for providing complete shipping details (street address, unit/suite, city, state, ZIP code) at checkout. Reshipment fees resulting from customer address entry errors may be billed to the customer.

Delivery Inquiries, Damage & Lost Parcels

• Package Marked “Delivered” but Missing: Check around all property entrances, porches, mailboxes, and with household members or neighbors. Carriers may occasionally scan parcels up to 24 hours prior to final drop-off. If your package remains missing after 24 hours, contact info@kryviia.shop so we can initiate an official carrier investigation.
• Damaged Shipments: If your Floating Wall Shelves arrive damaged, report the issue to info@kryviia.shop within 48 hours of delivery. Include your order number, clear photographs of the damaged product, and photos of the exterior parcel packaging. We will provide an immediate replacement or full refund.
• Transit Delays & Lost Items: If carrier tracking shows no progress for an extended period, email our support team. Once the carrier officially confirms a package is lost, we will issue a complete refund or ship a replacement at no cost.

Business & Contact Information

• Store Name: Kryviia
• Legal Business Name: Display Gifts Inc
• Physical Business Address: 857 Malcolm Rd, Burlingame, CA 94010, United States
• Customer Support Email: info@kryviia.shop
• Customer Support Phone: +1 (650) 872-7963
• Live Chat: Available 24/7 on our website
• Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM PST (Pacific Standard Time)